Effective Date: January 17, 2025
At Hayati Natural Beauty Zone, we aim to provide our customers with high-quality beauty products and exceptional service. If you are not fully satisfied with your purchase, we are here to help. Please read our Return and Refund Policy to understand how we handle returns and refunds.
1. Return Policy
1.1. Eligibility for Returns
We accept returns under the following conditions:
- Defective Products: If the product is damaged, defective, or broken at the time of delivery.
- Incorrect Items: If you receive an item that was not ordered or is different from the description on our website.
- Unopened & Unused Products: If the product is unused and unopened, you may return it within 7 days of receiving the product.
Please note that we do not accept returns for:
- Opened or Used Products due to hygiene reasons.
- Products on Sale or Discount are non-returnable.
1.2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us within 7 days of receiving the product via email at Support@hayatiorganiczone.online or call us at 01602776737.
- Provide the order number and a brief description of the issue with the product.
- If applicable, send us a photo of the product’s condition (e.g., damaged or defective).
Once we receive your request, we will guide you through the return process and provide you with a return shipping label if necessary.
1.3. Return Shipping Costs
- For defective or incorrect products, we will cover the return shipping costs.
- For unused, unopened products returned for other reasons, the return shipping costs will be borne by the customer.
2. Refund Policy
2.1. Eligibility for Refunds
Refunds will be issued for:
- Defective Products (if returned within 7 days).
- Incorrect Items (if returned within 7 days).
- Unused and Unopened Products (if returned within 7 days, in original condition).
Refunds will be issued to the original payment method used for the purchase. Please note that the shipping fees are non-refundable unless the return is due to our error (defective or incorrect products).
2.2. Processing Your Refund
Once we receive your returned product and confirm it meets the eligibility criteria:
- We will process your refund within 5-7 business days.
- Refunds will be credited to your original payment method (e.g., bank account, credit card, or mobile payment system).
- If you paid via COD (Cash on Delivery), a refund will be issued to your bank account or mobile payment method.
2.3. Partial Refunds
In some cases, such as if the returned product is opened or used, or if there are missing parts, we may offer a partial refund.
3. Exchange Policy
Currently, we do not offer exchanges. If you receive a defective or incorrect product, we will issue a full refund or send you a replacement, depending on your preference.
4. Cancellations
If you wish to cancel an order:
- Before shipment: You can cancel your order by contacting us within 12 hours of placing the order. We will process your cancellation and issue a full refund.
- After shipment: If the product has already been shipped, the cancellation will not be possible. You can proceed with a return once you receive the product, following the guidelines above.
5. Exceptions
We do not accept returns or offer refunds for:
- Customized or personalized products.
- Products purchased during sales or promotional periods, unless they are defective or incorrect.
6. How to Contact Us
If you have any questions or need assistance regarding returns or refunds, feel free to reach out to us:
- Email: Support@hayatiorganiczone.online
- Phone: 01602776737
- Website: hayatiorganiczone.online
7. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date. Please check this page periodically for updates.
Thank you for shopping with Hayati Natural Beauty Zone. Your satisfaction is important to us, and we are here to ensure that you have a pleasant shopping experience.